Terms of Service

The short version

You own everything you put in memax. We give you a license-back to operate the Service. Don’t use memax for anything illegal or to break other people’s things. We don’t promise the Service will never break, but we’ll work to keep it running. The longer version is below.

1. The Service

memax (“Service”) is a personal and team memory layer for AI agents, operated by MemaxLabs, Inc. (“MemaxLabs”, “we”, “us”). The Service includes the memax.app web application, the memax CLI (published as memax-cli on npm), the memax SDK, our hosted MCP server, and the developer documentation at docs.memax.app. By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

2. Eligibility

You must be at least 13 years old (16 in the EEA) to use memax. If you use the Service on behalf of an organization, you confirm you have authority to bind that organization to these Terms. memax is not a HIPAA Business Associate and is not designed for regulated health, payment-card, or government-classified data. Don’t put that kind of data in memax.

3. Your account

You sign in via GitHub or Google OAuth. You’re responsible for keeping that identity provider account secure and for any activity under your memax account. Notify us at security@memaxlabs.com if you suspect unauthorized access. One person, one account — don’t share login credentials.

You can generate API keys to let scripts and AI agents act on your behalf. API keys carry the scopes and hub access you choose. You’re responsible for what those keys do; revoke them from Settings if they leak.

4. Your content

You retain full ownership of all content you store in memax (“Your Content”). We claim no intellectual property rights over Your Content.

You grant MemaxLabs a worldwide, non-exclusive, royalty-free license to host, copy, transmit, index, embed, summarize, and display Your Content solely as needed to operate the Service for you and the people you share it with. This license ends when you delete the content or close your account, except for residual copies in routine backups (which roll off on their normal cycle).

You represent that you have the right to store any content you push to memax, and that doing so does not violate any third-party rights or applicable law.

5. AI processing

memax sends Your Content to the third-party AI providers listed in our Privacy Policy only as needed to operate features you use — classification, summarization, semantic search, and answer synthesis. Those providers are contractually bound not to use Your Content to train their models, and we don’t use it to train models either.

AI output is generated automatically and may be wrong, incomplete, or misleading. You’re responsible for reviewing AI-generated answers before relying on them. memax is not a source of professional advice.

6. Hubs and shared content

You can create or join hubs to share memories with other people. When you publish a memory to a hub, every member of that hub at the relevant role can read, search, and export it. Hub owners and admins can invite, remove, and change the role of other members, and can remove memories from the hub.

If you leave a hub or are removed, content you published to that hub remains accessible to remaining members unless you delete it first or the owner removes it. Memories you keep private to your personal scope are unaffected.

7. Acceptable use

You won’t use memax to:

• •Store or distribute content that is illegal, infringing, defamatory, or that violates someone else’s rights.
• •Store malware, phishing payloads, or material that exploits or endangers minors.
• •Try to access another user’s account or memories, probe the system for vulnerabilities outside a coordinated security disclosure, or circumvent rate limits and quota.
• •Reverse-engineer or scrape the Service to build a competing product, or to train a foundation model.
• •Use the Service to send unsolicited messages, spam other users, or abuse our email sending infrastructure.
• •Resell access to the Service without a written agreement with us.

We may suspend or terminate accounts that violate these rules. For clear-cut abuse (e.g., CSAM, active attacks) we may act without notice.

8. Plans, billing, and trials

memax offers a free tier with usage limits, paid personal plans, and team plans. Current pricing and limits are shown on memax.app and may change with notice.

While the Service is in pre-launch, paid plans may be administered manually rather than through automated billing. When automated billing is enabled, fees are charged in advance for the billing period you choose, are non-refundable except where required by law, and renew automatically until you cancel. You can cancel at any time from Settings; cancellation stops future renewals and your account drops to the free tier at the end of the paid period.

If you exceed the limits of your plan, we may rate-limit or queue further requests, prompt you to upgrade, or pause non-essential processing (such as nightly memory consolidation) until the next billing period.

9. Beta features

Some features are labeled beta, preview, or experimental. They may change, break, or be removed without notice, and they don’t carry the same availability expectations as the rest of the Service.

10. Third-party integrations

memax connects to AI agents, code editors, and other tools at your direction. Those tools are operated by their own providers under their own terms; we’re not responsible for what they do with data you authorize them to read or write. You can revoke any agent’s access from Settings at any time.

11. Service availability

We aim for high availability and design for graceful degradation, but we don’t guarantee uninterrupted or error-free operation. We’ll do reasonable maintenance and may schedule brief downtime; we’ll try to give notice for anything more than minutes. The Service is provided “as is” and “as available.”

12. Deleting your data and closing your account

You can delete individual memories at any time through the app, CLI, or API. To close your account and delete all associated data, email privacy@memaxlabs.com. We process verified deletion requests within 30 days. Backups roll off on their normal cycle (up to 30 additional days). We may retain a minimal record of the deletion itself (e.g., that an account with a given email was closed) for fraud prevention and legal compliance.

We may suspend or terminate your account if you materially breach these Terms, if required by law, or if your account is dormant for an extended period after notice.

13. Copyright and IP claims

If you believe content stored in memax infringes your copyright or other IP rights, send a notice to legal@memaxlabs.com including the work at issue, where it appears in memax, your contact information, and a good-faith statement of ownership. We’ll review and respond consistent with the DMCA and applicable law.

14. Disclaimers

Except where prohibited by law, the Service is provided without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don’t warrant that the Service will meet your requirements, that AI outputs will be accurate, or that data will never be lost. Back up anything you can’t afford to lose.

15. Limitation of liability

To the maximum extent permitted by law, MemaxLabs and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or related to the Service. Our aggregate liability for any claim arising out of or related to the Service is limited to the greater of (a) US$100 or (b) the amount you paid us for the Service in the twelve months preceding the event giving rise to the claim.

16. Indemnification

You’ll defend and indemnify MemaxLabs against third-party claims arising out of (a) Your Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your infringement of another party’s rights. We’ll tell you about any such claim and cooperate reasonably in the defense.

17. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The exclusive venue for any dispute that can’t be resolved informally is the state and federal courts located in Delaware, and you and MemaxLabs consent to personal jurisdiction there. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction. If you’re a consumer in a jurisdiction whose law gives you the non-waivable right to bring claims locally, this section doesn’t override that right.

18. Changes to these terms

We may update these Terms. If a change is material, we’ll notify you in the app or by email at least 14 days before it takes effect. Continued use after the effective date means you accept the change. If you don’t accept, stop using the Service and (if you want) close your account.

19. Miscellaneous

These Terms, together with the Privacy Policy and any plan or order documents, are the entire agreement between you and MemaxLabs about the Service. If a court finds any provision unenforceable, the rest stays in effect. Our failure to enforce a right isn’t a waiver of it. You can’t assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

20. Contact

Questions about these Terms: legal@memaxlabs.com. For everything else: team@memaxlabs.com.